SPILMARK Features
Fully ResponsiveOur videos are totally responsive. Each video that you insert into your LMS or site can be resized and play full screen.
LMS IntegrationReady to use in our LMS platforms or you can upload SCORM packages to your LMS.
Encrypted communicationAll the communication from your LMS and SPILMARK is through SSL security.
Course LibraryAccess hundred of courses covering the latest in service orientation, office, leadership, etc.
LanguageAll the course library is in spanish language with subtitles.
Contact us for other languages or subtitles.
Contact us for other languages or subtitles.
Free disk spaceOur system don't use space in your LMS. All the content is streaming from our platform with a lot of disk space.
Features Courses
Microsoft Excel
Animated videos in HD with exercises. If you are new to Excel, this course will walk you through some basics to get you started, including navigation, functions, PivotTables, and more
Wellness at work
Workplace wellness is about organisations and individuals taking a proactive approach to ensuring the health and wellbeing of their workforce
Customer service
The course will help participants to build strong client relationships by being empathetic; demonstrating powerful body language and powerful verbal communication skills.
Result orientation
The challenge is to get the right balance between planning and achieving results. This courses will help you discover a proven results orientation framework.
Course list
Leadership
Direction and planning
Evaluation
Leads from the trust
Delegation
motivate your team
Effective communication
The communication
The five keys to communication
Communication styles
Empathy and assertiveness
Communication in the Work Teams
Change Management
Change management
Effective leadership in change management
Knocking down the resistances to change
The communication of change
The future: Adapt and participate
Negotiation
Negotiation concept
Negotiation styles
Types of negotiation
Stages of a negotiation process
10 Keys to effective negotiation
High impact presentation
How to prepare the presentation
Phases of the presentation
Importance of verbal and non-verbal language
The support of audiovisual media
The question phase
Telephone techniques
Basic concepts and stages
Types of clients and styles
Conversational Skills I
Conversational Skills II
How to deal with complaints, doubts and queries
Customer service
The cycle of service and moments of truth
Types of clients
Identify and evaluate needs
Complaints as opportunities
Good practices in customer service
Effective meetings
Do we take advantage of your meetings?
The preparation of the meeting
The development of the meeting
The coordinator
Common situations that make the meeting difficult
Conflict management
What is a conflict?
Types of conflict
Stages of conflict
Negotiation
Mediation
Wellness at work
Activates circulation
Stretch your back
Yoga for your eyes
Good digestions
Feng Shui at work
Call center
Basic Concepts and Characteristics of Customer Service
Goal of customer service
Quality in Customer Service
Typologies of Clients
and more...
Coaching
The leader who makes grow. Leadership styles
Coaching applied to leadership
The emotional dimension
Understanding reality
Creating trust relationships and more...
More courses
Telephone skills
Analysis and decision making
Initiative and vision of the future
Time management
Result orientation
Performance evaluation
Success stories
How can we help you?
SM is a cultural and educational project whose foundations were set in values that educate for life. We give priority importance to innovation understood as a response to new needs. We rely on technology in all our processes. We imagine new situations to anticipate future needs.
Something essential for us was to feel that from the first moment we had contact with SPILBIT, they became a great ally, who has done everything to achieve each of our objectives, since something we have in common is to support the growth of people.
Nayeli RenterÃaGerente de Organización
y Desarrollo
y Desarrollo
Enriching people's lives "is the Vision of Nissan, for which we are committed to offering unique and innovative vehicles.The automotive industry is experiencing rapid changes driven by technological innovation. Nissan is actively working on innovation by contributing ingenuity to the different Company areas.
In our area of Commercial Training and Talent Management, SPILBIT has been a great ally to achieve our objectives.
As a training area, we worked against the clock and it was one of the parameters that SPLILBIT took as its own, offering in return: design, creativity and above all, quality.
We needed LMS platforms: They designed them !; attractive contents, they proposed them! The projects we have worked on have been a challenge, from meeting delivery times to creating spectacular projects, without losing quality, design and creativity.
An example of this has been the NISSAN GTR project. They made us see that by doing this project they really felt what NISSAN means and the evolution of this great car. Congratulations on the project!
Enrique GarcÃaCommercial & On-line
Training
Training
SM is a cultural and educational project whose foundations were set in values that educate for life. We give priority importance to innovation understood as a response to new needs. We rely on technology in all our processes. We imagine new situations to anticipate future needs.
Something essential for us was to feel that from the first moment we had contact with SPILBIT, they became a great ally, who has done everything to achieve each of our objectives, since something we have in common is to support the growth of people.
Nayeli RenterÃaGerente de Organización
y Desarrollo
y Desarrollo
Enriching people's lives "is the Vision of Nissan, for which we are committed to offering unique and innovative vehicles.The automotive industry is experiencing rapid changes driven by technological innovation. Nissan is actively working on innovation by contributing ingenuity to the different Company areas.
In our area of Commercial Training and Talent Management, SPILBIT has been a great ally to achieve our objectives.
As a training area, we worked against the clock and it was one of the parameters that SPLILBIT took as its own, offering in return: design, creativity and above all, quality.
We needed LMS platforms: They designed them !; attractive contents, they proposed them! The projects we have worked on have been a challenge, from meeting delivery times to creating spectacular projects, without losing quality, design and creativity.
An example of this has been the NISSAN GTR project. They made us see that by doing this project they really felt what NISSAN means and the evolution of this great car. Congratulations on the project!
Enrique GarcÃaCommercial & On-line
Training
Training